How we collect, use, and protect your personal information
Last updated: January 2026
HutaoCloud ('we', 'us', or 'our') takes user privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the HutaoCloud service.
1. Information We Collect
1.1 Account information: your email address and password (stored in encrypted form) provided during registration.
1.2 Payment information: transaction records for plan purchases. We do not store complete payment card details.
1.3 Usage data: data consumption statistics, subscription status, and client type — information necessary for service operation.
1.4 Log information: server connection timestamps and aggregate data usage statistics. We do not log browsing history or destination URLs.
2. How We Use Your Information
2.1 Service delivery: account management, plan activation, subscription distribution, and technical support.
2.2 Service improvement: analysis of aggregated usage data to optimize node performance and service quality.
2.3 Communications: sending plan expiry reminders, service updates, and important notifications.
3. Information Sharing
We do not sell your personal information to third parties. Information may be shared with payment processors to complete transactions, or with law enforcement when required by law.
4. Data Security
We apply industry-standard security measures including encrypted data transmission, secure storage, and access controls. While we strive to protect your data, no internet transmission or storage method is 100% secure.
5. Data Retention
Account information is retained for the duration of your active account. After plan expiry, data is retained for 30 days and then deleted in accordance with our data retention schedule.
6. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us through the user center ticket system.
7. Cookies
We use essential cookies to maintain your login session and ensure account security. We do not use tracking cookies for advertising purposes.
8. Policy Changes
For material changes to this policy, we will notify you via email or site announcement in advance. Continued use of the service after notification constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us through the user center ticket system.